Regina

MEDICAL CENTER • HASTINGS

                Caring for Life

February 25, 2010

My Bob Klatt Story,
  
We periodically host luncheons to extend our appreciation to the staff at Regina Medical Center that go above and beyond the call of duty. Our objective is to communicate our appreciation for their contributions. Our favorite method of doing this is through high energy programs that drive home the point that we appreciate the extra measure of care from our staff.
  
We've not used guest speakers in the past but decided to try Bob Klatt because the video samples we saw of him were strikingly (pun intended) similar to the message we want to communicate to our staff. We were not disappointed!
  
Bob and I talked several times before the luncheon so he could gather the information he needed about the message we wanted to communicate. He did a great job listening because his message came out as though he was part of our recognition team. He kept the energy high and everyone was engaged in a motivational presentation that illustrated the value our staff brings to the mission of the organization. He made everyone feel important and valued.
  
It was an added bonus to get compliments about his personality because he arrived early enough to mingle with the crowd. He connected with everyone from the CEO to entry level staff. The luncheon was all about the honorees but he sure made the organizing committee look good.
  
The value we got from our experience with Bowler Bob was like paying for a line of bowling and getting the shoe rental for free.
  
With Great Enthusiasm (see, it's catchy!)
  

Al Zavala
HR Development Manager

Regina Medical Center * 1175 Nininger Road* Hastings, Minnesota 55033 * phone 651.480.3100