After working with Bob Klatt for more than four years I have nothing but respect for him and appreciate his input in guiding the Burnsville Bowl. His emphasis on standardization is the cornerstone in managing our operations and in training and motivating our staff. Bob puts people first thus he always focused on redefining employee job descriptions, making "to do" checklists, and stressed that we maintain a performance review process.
  
Whatever the topic, Bob's methodology starts with rebuilding from the ground up. He begins by making us consider our mission and formulating a plan for each initiative. Bob directed our focus on communicating with employees and customers on a regular basis. We learned the benefits of surveying customers to let them tell us how we are doing. With Bob's strategies we don't need to reinvent the wheel, just get it to fit into our operations.
  
His gift is to promote, promote, and promote. He has a knack for converting casual customers into regulars and the incremental income falls directly to the bottom line. He believes in getting our team members into the business community to spread the news about our product offerings.
  
Bob led us to structure our marketing activities using sound business practices. He helped us to document the regular marketing cycles in our business as well as tackling big projects to get ahead of the curve. He implemented standards and practices with the idea of operationally preparing us for the future. His perspectives from the outside motivated us to take a step back and see the big picture which has helped us break away from complacency. Obviously, the longer you do something the easier it is to take things for granted. Bob set fire to our feet to help grow our business.
  
Bob Klatt is easy to work with and I recommend him to anyone seeking direction with their marketing and management efforts.

Curtis Petersen
Bowling Manager
Burnsville Bowl